Service Offering

Elotek utilise a multi Digitalk Platform combined with a fully featured IVR platform.

The Elotek Virtual Network (VN) provides all the functionality of a traditional large telecommunications company but with the benefit of a huge variety of value-added services included within the cost of the Partition.

With access to the Elotek VN you can provide your customers with an array of advanced Phonecard services, including charge cards, bespoke billing and switching services. Under the proposed agreement Elotek will provide you with a full VN platform and technical help desk.

Overview Of Calling Card Management

Calling cards can be defined as an anonymous prepaid calling service. End users must purchase a card before making a call. Prepaid services are beneficial to the platform operator as all money is received in advance. Cards can be purchased from a wide variety of vendors including newsagents, shops, community centres, bars and cafes. A key feature of the calling card is that the service is entirely anonymous.

Customers are not required to register with the platform operator. Card purchasers are generally validated by a unique PIN code, although it is possible for a platform operator to offer a CLI recognition service which could include landlines or mobile phones. (surcharges may apply on some mobile networks and payphones) Calling cards are credited with a fixed value. When the credit has been used up the card will automatically expire.

Cards may also have a predefined lifespan. This normally starts after the first use and will expire after a predefined number of days regardless of whether credit remains. This is a common route to increasing operator margins. Cards may be lost or damaged and if the credit is not utilised, the card operator benefits.

Calling card services can be configured and administered on our platform using the "Service" front office application. Service is a feature rich application, which can be loaded onto a desktop PC or laptop. Administration using Service is normally carried out remotely using either a VPN or dial-up connection to access the platform.

The flexibility of our platform ensures your card can be differentiated from others by tailoring your service to a particular virtical market and permitting bespoke tariffs.

Feature Description:

Optional Voice Prompts

Destination, Low Credit, Comfort Tone, Promotional, Credit Remaining, Time Remaining, Multiple Languages. Specific Languages can be set for a batch of calling cards or can be saved by the caller for an individual Calling Card.

Callback

Cards can be configured as a callback service based upon CLI validation / CLI Recognition. Card owners can be given the option of saving their CLI against a card.

Balance on Demand

The balance remaining on a calling card can played in response to an IVR entry.

Callback Hang-up

Caller can force both ingress and egress legs of a call to be cleared through an IVR entry.

Call Continuation

Follow on calls can be enabled through IVR Last Number Redial The caller can be given the facility to re-dial the previous number through an IVR entry.

Card Chaining

Credit can be removed from one card and placed onto another using IVR

Speed Dialling

Speed dial numbers can be set for an entire batch of calling cards.

Play Bespoke Voice Files

Pre-recorded voice prompts can be played in response to an IVR entry.

Flexible Tariffing

Calls made using a calling card are rated using 'Real Time Rating Engine' which exposes the platform operator to zero liability.

We provide the complete package, all you provide are the customers!