VoIP - The Basics

Traditional voice services

Like most people, you probably use a traditional fixed phone service to make calls in the UK. This service delivers your calls over the public telephone network:

However, putting you in touch with your friends or family is only part of the service you pay for. Telecom's rules also demand that traditional voice services offer a number of features including access to emergency calls (999), calls to the operator, directory enquiries and facilities for disabled people.

New voice services (including VoIP)

As technology develops, services are getting more sophisticated. New types of voice service are emerging which can deliver your calls over the internet rather than the public telephone network. Voice services such as this, use a technology called Voice over Internet Protocol (VoIP). IP is the method by which information is sent across the internet.

Some new voice services can be used over a narrowband connection, (a dial up connection to the internet providing data speeds up 128 kilobits per second). However the 'always on' connection and faster speeds broadband can offer (ADSL or Cable modem) makes them a much more attractive service when used over broadband in terms of quality and reliability.

These services are sometimes known as Voice over Broadband (VoB) services. If you have broadband at home or in your office, you can make and receive calls over your broadband connection.

Elotek can provide you with these services that can help you, or your business, save money on all outgoing calls utilising your Internet connection. Feel free to give us call and a member of staff will guide you through your options.